Terms & Conditions

USED PARTS

Although as good a description as possible will be given of the second-hand items, everyone’s idea of condition varies. If there is a known or obvious fault with the part, then the prospective customer will be made aware of it.  However, if we supply any second-hand part, be it a single item or a mechanical or mechanised part, or any item that consists of component parts, which is later found to be faulty, unfortunately we would be unable to offer a refund or a replacement part.  By the very essence of their nature, second-hand parts are always an unknown quantity, and no guarantee can be given to their condition. It is at the buyer’s risk that such items are purchased.

 

DISCOUNTS

We regret that we cannot give discounts, however large the order or regular the custom.  We feel it is fairer to price the parts as competitively as possible to give a fair deal to all our customers, some of whom prefer to order all the parts they need at one time, whilst others prefer to order over a period of time.

 

LIABILITY

Liability extends only to replacement free of charge, or a refund, in respect of items incorrectly supplied or found to be faulty (not including second-hand items), and notification must be received within 14 days of despatch of goods, so please check your order as soon as you receive it.  We regret we cannot give refunds on parts correctly supplied but no longer required.

The return postage on any item which is returned will be paid by the customer – we do not refund return postage (unless we have supplied the incorrect item).

Please be aware that it is not uncommon for a car to have been fitted with non-standard parts at some stage, so if the new part you receive is not the same as the part on your car, do not automatically assume the new part is wrong.  Let us know if you have a problem and we will try to sort it out.

 

BANK FEES

Customers paying by bank transfer must pay the fees charged by their own banks – we pay our own bank fees only.  Where there is a short fall due to us being charged by the customer’s bank, the customer will be asked to pay the difference.

 

POSTAGE, INSURANCE & IMPORT CHARGES

We aim to send most parcels out using a tracked service as this makes for a more secure service, tracking numbers are provided to customers on request.  

For small or medium sized parcels sent within the UK we use Royal Mail’s tracked 24 hour service.  For larger parcels, and parcels being sent abroad, we use the courier broker World Options who give us rates with DHL, Fedex, TNT and UPS.  These couriers usually deliver parcels within 5-10 days.  

Orders of low value goods being sent abroad can be sent using the cheaper service offered by Royal Mail, but this is at the customer’s risk.  We do not offer refunds or replacements for orders which go missing when sent abroad with Royal Mail.

If a customer specifically requests a next day service this can be looked into, and we are also happy to facilitate customers who wish to arrange their own carrier.

Orders valued at £500 or over will be insured and the cost included in the shipping charge.  Customers are asked to let us know if they wish to insure parcels of a lesser value.

Most orders being sent outside of the UK will incur import charges once the parcel reaches customs in the customer’s country.  The charges vary from country to country and we do not know how much will be charged or when.  We have no control over these charges and cannot be held responsible for additional costs to customer’s due to their government’s import policies.