Although as good a description as possible will be given of the second-hand items, everyone’s idea of condition varies. If there is a known or obvious fault with the part, then the prospective customer will be made aware of it. However, if we supply any second-hand part, be it a single item or a mechanical or mechanised part, or any item that consists of component parts, which is later found to be faulty, unfortunately we would be unable to offer a refund or a replacement part. By the very essence of their nature, second-hand parts are always an unknown quantity, and no guarantee can be given to their condition. It is at the buyer’s risk that such items are purchased.
We regret that we cannot give discounts, however large the order or regular the custom. We feel it is fairer to price the parts as competitively as possible to give a fair deal to all our customers, some of whom prefer to order all the parts they need at one time, whilst others prefer to order over a period of time.
Liability extends only to replacement free of charge, or a refund, in respect of items incorrectly supplied or found to be faulty (not including second-hand items), and notification must be received within 14 days of despatch of goods, so please check your order as soon as you receive it. We regret we cannot give refunds on parts correctly supplied but no longer required.
Please be aware that it is not uncommon for a car to have been fitted with non-standard parts at some stage, so if the new part you receive is not the same as the part on your car, do not automatically assume the new part is wrong. Let us know if you have a problem and we will try to sort it out.
We aim to send most parcels out using a tracked service as this makes for a more secure service, tracking numbers are provided to customers on request.
For small or medium sized parcels sent within the UK, and for parcels weighing less than 2kg being sent abroad, we use Royal Mail’s tracked 48 hour service. For larger parcels, and parcels weighing more than 2kg being sent abroad, we use DPD or Parcelforce via the Parcels2Go website.
If a customer specifically requests a next day service this can be looked into, and we are also happy to facilitate customers who wish to arrange their own carrier.